1. General Information
This site https://www.yama-sensei.com is managed by Kellyn Jennifer Yamashita, with registered office in Via Adolfo Serafino 3, Buscate 20010 (MI).
For any communication, you can contact us at the email address kellyn@yama-sensei.com.
2. Object of the Service
Yama Sensei offers live online Japanese and Brazilian Portuguese lessons, delivered via digital platforms and bookable directly on the website using a dedicated form.
3. Booking and Payment Methods
Users must create an account to book a lesson. Lessons can be purchased individually or in packs of 10 lessons.
Payment is made at the time of booking via PayPal or Stripe, through the form integrated into the site.
4. Cancellation and Refund Policy
Once purchased, the lesson It is not refundableHowever, the user has the option to reschedule the appointment based on the teacher's availability by logging into their account.
5. Personal Data
The data collected (name, surname, and email) are used exclusively for billing and appointment management.
Yama Sensei uses third party services such as Stripe, PayPal and a booking system (Amelia) to ensure the proper functioning of the site. These services may process data according to their respective privacy policies.
6. Payment Security
Payments are handled via secure SSL connections and take place on external third-party platforms (PayPal and Stripe). No payment data is stored directly by the site.
7. Prices and Billing
All prices indicated on the site are to be understood VAT included, unless otherwise indicated. A regular electronic invoice will be issued at the time of purchase.
8. User Obligations
The user undertakes to provide truthful data, to access the service in a lawful manner and not to share his/her account with third parties.
9. Changes to the Terms
We reserve the right to modify these Terms and Conditions at any time. Users will be notified via email or via a notice on the website of any substantial changes.
10. Competent Court
For any dispute relating to the use of the service, reference will be made to the Court of Milan.
Last updated: April 1, 2025